1. Why do I see different prices / images for the same product?
You could see different prices / images for the same product, as it could be listed by many Sellers.
2. How can I place an order?
To place an order, please follow these steps:
Select the product you'd like to buy. Add products to your cart or just hit 'Buy Now' Choose or 'Add delivery address'. Use a preferred payment mode and confirm the order
3. Is it necessary to have an account to shop on supermedistore.com?
Yes, it's necessary to log into your Supermedistore.com account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.You'll have access to a personalised shopping experience including recommendations and quicker check-out.
7. Cannot find product that you wish to order?
Supermedistore.com strives to bring you the latest products in the market. However, if you do not find the product which you wish to buy, please call on 9322466862 , 0724-2955514 between 10 AM to 7 PM or email us on [email protected] and we will do our best to get the product for you.
8. What is the process to repeat an order?
Once you have signed in, you can access ‘Your Account’ under your sign in name and go to previous orders. You can click on Buy Again from the ‘previous order’ tab.
9. Can I order a product that is 'Out of Stock' or 'Temporarily Unavailable'?
The products listed as 'Out of Stock' or 'Temporarily Unavailable' are not available for sale. Please do email us on [email protected] and we will contact the supplier and get back to you regarding the availability of the same.
10. How are items packaged?
Fragile items like electronics are safely secured with bubble wrap. Our sellers follow a standard packing procedure and utmost care is taken in delivery of the same.
11. Are there any hidden charges (Octroi or Sales Tax) when I shop on Supermedistore.com?
There are NO hidden charges when you shop on Supermedistore.com. The price you see on the product page is final and it's exactly what you pay.Note: There can be additional delivery charges based on the seller's policy.
12. Is the product price inclusive of GST ?
Yes, the price listed on the portal is including GST as per the applicable rate.
13. Will the delivery be tried again if I'm not able to collect my order the first time?
Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.
14. What should I do if my order is approved but hasn't been shipped yet?
Sellers usually ship orders 2-3 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.
15. How do I know my order has been confirmed?
An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the 'My Orders' section on your supermedistore.com account.
16. What is GSTIN Invoicing feature?
Through GSTIN Invoicing feature customers can enter their business entity details and GSTIN associated with the business entity in order to receive a tax invoice containing these details to claim input tax credit.
17. Is installation offered for all products?
Installation and demo are offered for certain items by sellers through the brand or an authorized service provider. Please call on 9322466862, 0724-2955514 between 10 AM to 7 PM or email us on [email protected] and we shall get back to you with a response.
18. What is the process to cancel an order?
Once you have signed in, you can access ‘Your Account’ under your sign in name and go to ‘Track orders. You can cancel your order from there or you could please call on 9322466862, 0724-2955514 between 10 AM to 7 PM or email us on [email protected]. However, the order can be cancelled only before delivery.
19. What is the process of Return / Refund?
Sign in and go to your Account. Initiate the process of Return and send us the message. Once our seller has approved the return, your money will be refunded by original payment method.
20. What to do if you have received a damaged consignment?
If you have opened the consignment, click the photo of the damaged product(s) as well as the product label(s) and send it to our email id: [email protected] along with the order number and the invoice number. We will investigate at our end. After the investigation, if the issue raised is found to be valid, we will make arrangements to dispatch a new product subject to the availability of the stock. If the stock is not available, then a coupon or credit note will be issued which you can redeem in your next purchase. Please note that you are not required to pay for any additional shipping fees in such a case of reshipment.
21. What after sale service do we offer?
Our after sales services include – Servicing of your product, Supply of spare parts of the product. Please call on 9322466862 , 0724-2955514 between 10 AM to 7 PM or email us on [email protected] and we will get in touch with the service provider for you and arrange for the same.
22. Why do I see a 'delivery charge'?
It usually costs sellers more to ship some items. So, sometimes they choose to add a delivery charge. The delivery charge is waived off by some sellers if you shop with them for a certain amount.